Will I lose the funds in my account if I activate self-exclusion?

No, activating self-exclusion keeps your account balance safe. Once the exclusion period ends, you can log back in and withdraw your funds. During the exclusion period, however, no deposits or gameplay will be possible.

Does lowering a deposit limit take effect right away?

Yes, lowering your deposit limit takes effect immediately. However, increasing your limit requires a 24-hour cooling-off period — this is intentional, so no one raises their limit on impulse.

Can I get professional help for gaming addiction?

Absolutely. The la89 support team can provide initial guidance and, if needed, connect you with professional counselling resources. Your privacy is fully protected — no judgement, no shame.

Can a family member request self-exclusion on my behalf?

For security reasons, self-exclusion can only be initiated by the account holder. However, if a family member has concerns, please contact our support team — we will assess the situation and do our best to help.

Does la89 take any steps to prevent minors from gaming?

Yes. Age verification and KYC are mandatory at registration. If a suspicious account is flagged, withdrawals and gaming are automatically suspended until verification is complete.

What's the difference between a cooling-off period and self-exclusion?

A cooling-off period is a short-term break (1 day to 6 weeks) that ends automatically once it expires. Self-exclusion is long-term (30 days to permanent) and cannot be cancelled before it runs out. For serious concerns, self-exclusion is the right choice.

la89 | Responsible Gaming — Play Smart and Stay in Control

La89's Responsible Gaming Features

Special measures we have in place to protect your wellbeing and safety

Set Deposit Limits

You can set a limit on how much BDT you deposit daily, weekly, or monthly. It's the most effective way to stay within your budget.

Session Time Limit

Decide in advance how many hours you want to play in a single session. Once that time is up, la89 will prompt you to take a break and, if necessary, automatically end the session.

Self-Exclusion

If you feel your gaming is getting out of hand, you can request to have your account suspended for a set period. Choose anywhere from 30 days to a permanent closure.

Gaming History Review

You can view your full game history, win/loss records, and spending details at any time. Review your own habits and take action whenever needed.

Age Verification & KYC

Age verification is mandatory when registering at la89. A strict KYC process is in place to ensure no one under 18 can access the platform.

24/7 Support & Assistance

If you're experiencing any issues with gaming or need guidance, la89's support team is available 24/7, seven days a week. We're here to help, not to judge.

Emergency Support

Reach out for professional support for gaming addiction or mental health concerns. The la89 support team is always ready to help.

Email Support:

[email protected]

What Is Responsible Gaming and Why It Matters

la89At -, we see gaming as a fun form of entertainment — much like watching a movie or playing cricket. But like any leisure activity, gaming stays healthy only when it's kept in check. Responsible Gaming That means you decide how long you play, how much BDT you spend, and when to stop.

Online gaming is growing fast in Bangladesh. Many people try these platforms for the first time and sometimes spend more time or money than they intended before they realize it. la89 We don't want any of our users to find themselves in that situation. That's why responsible gaming has been at the heart of our platform from day one.

Gaming can be a fantastic experience — full of excitement, strategy, and social connection. But the moment it starts affecting your daily life, relationships, or finances, it's time to pay attention. Remember — Gaming Is Entertainment, Not a Solution।

la89's Policy: We believe gaming should be enjoyable and controlled. If any user needs responsible gaming support, we are committed to providing it — no questions asked.

Signs of Problem Gaming

Gaming addiction or problematic gaming develops gradually — it doesn't happen overnight. Watch out for these warning signs:

Spending more than your budget on gaming and developing a tendency to borrow money.
Repeatedly playing to recover lost BDT — convinced that just one more round will turn things around.
Lying to or hiding your gaming habits from family and friends.
You're cutting back on work, study, or family responsibilities to spend more time gaming.
You feel anxious, irritable, or low when you're unable to play.
Turning to gaming to relieve stress or anxiety.
You repeatedly break the time or spending limits you set for yourself.
You're neglecting sleep, meals, or personal care because of gaming.

Keep in Mind: Experiencing one or more of these signs doesn't mean you're "weak." It's a health concern, and with the right support, it can be addressed. la89 is here for you.

Self-Assessment

Ask yourself the following questions honestly — this information is private and for your eyes only:

Did you spend more than your set budget on gaming last month?

After a loss, have you played more in an attempt to win it back?

Have you had arguments with family or loved ones over your gaming?

Are you spending more time gaming instead of on work, studies, or family?

Do you get irritable or restless when you can't play?

Are you turning to gaming to escape stress or avoid things you'd rather not think about?

Have you taken on debt or dipped into your savings to cover gaming expenses?

If you answered "Yes" to 2 or more questions, reach out to the la89 support team right away or consider the self-exclusion option.

La89's Protective Tools

la89 The platform has several built-in tools to help you stay in control. You can activate them at any time from your account settings:

Daily / Weekly / Monthly Deposit Limit: Decreasing a limit takes effect immediately; increasing one requires a 24-hour waiting period.
Bet Limit: Set your own limit on the maximum amount you can wager on any single game.
Session Reminder: An on-screen alert will appear after a set period of time to show you how long you've been playing.
Cooling-Off Period: Take a short break lasting anywhere from 1 day to 6 weeks.
Self-Exclusion: Keep your account closed for 30 days, 6 months, 1 year, or permanently.
Reality Check: Pop-up notifications at set intervals showing your total wins, losses, and time spent.

Important: Once self-exclusion is activated, it cannot be reversed before the period ends. This is intentional — to make sure the decision holds.

Steps to Getting Help

If you notice warning signs, don't wait — follow the steps below:

Be Honest With Yourself

The first step is acknowledging the problem. That takes courage — it's not a sign of weakness.

Activate Gaming Limits

Go to your la89 account settings to set deposit limits or activate a cooling-off period.

Tell Someone You Trust

Tell a family member or friend. Their support can make a real difference in your recovery.

Seek Professional Help

Speak with a mental health professional or counselor. The la89 support team is also available to help.

Tips for Building Healthy Gaming Habits

Responsible gaming doesn't mean giving up gaming — it means keeping it in its proper place in your life. Follow these habits to make sure gaming always stays fun:

Set a Budget First: Before you start playing, decide the maximum amount in BDT you're willing to spend today. Stop once you reach that limit.
Accept Losses and Walk Away: Chasing losses is a dangerous cycle. Accept the loss and step away.
Stick to Your Time Limits: Watch the clock. Take a 5-minute break every hour. This not only helps reduce gaming fatigue but also supports clearer decision-making.
Don't Play on Impulse: Playing when you're in a bad mood, anxious, or lonely rarely ends well. Only play when you're in a calm, clear headspace.
Set Winnings Aside: When you win big, withdraw a portion of the winnings — don't put it all back on the table.
Keep Alternative Activities: Make time for family, reading, and exercise alongside gaming — keep these a regular part of your routine.
Don't Share Your Account: Never give your account to someone else, and don't use another person's account.

Guidelines for Parents

la89 Strictly for users aged 18 and above. Minors are not permitted to use this platform. Our request to parents:

Use a password lock on your device to prevent children from gaining access.
Make sure you never share your la89 account login details with anyone.
Stay aware of your children's online activity and keep the lines of communication open.
Enable parental controls on your internet browser or device.
If you suspect a minor is using la89, contact the support team immediately.

If la89 identifies an account belonging to a minor, it is immediately suspended and all associated transactions are cancelled.

la89Responsible Gaming Guidelines at -